RMA
RMA-2026-5159
Opened 2026-03-10 09:37:33 247d active
Completed
Service Routing
Manage Service Centers
Service Center Info
Communication Logs
HISTORY[10-03-2026 09:48 AM] recived at harur branch
[11-03-2026 07:26 AM] item received in salem office
[13-03-2026 04:12 PM] item send to services center for lan port replace
[14-03-2026 05:03 AM] item send to service center
[REOPENED on 2026-03-24 16:20:01] From 'Completed' → 'Under Process' | Reason: item received in salem office .
[24-03-2026 10:50 AM] item received in salem office
[24-03-2026 01:13 PM] item send to harur office
[25-03-2026 12:42 PM] Item received in Harur office
[27-03-2026 01:19 PM] Item delivered and also installed to customer
HISTORY[10-03-2026 09:48 AM] dahua rma done rma number
ARMA260310094726704
[11-03-2026 07:26 AM] item received in salem office
[14-03-2026 05:03 AM] item send to service center
[REOPENED on 2026-03-24 16:20:01] From 'Completed' → 'Under Process' | Reason: item received in salem office .
[24-03-2026 10:50 AM] item received in salem office
[24-03-2026 01:13 PM] item send to haru office professional couriers
[25-03-2026 12:42 PM] Item received in Harur office
[27-03-2026 01:19 PM] Item delivered and also installed to customer
Media Evidence
Full View
Full View
No Photo
Transaction Details
Customer Receivable
₹
Vendor Payable
₹
Customer Profile
Name & Contact
Sibi annamalai
9894753344 · maruthuamr@gmail.com
Unit Tracking
DHI-NVR4216-4KS2/L
Branch: Harur
Original Complaint
When nvr connected to the internet internet speed is reducing from 500mbbs to 2mbbs and camera also buffering 1 year works fine last 1 month facing this issue and in poe unlink port nvr will not work only poe port will some
Warranty & Documents
Warranty
Bill #
All changes are logged with timestamp
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ConnectingPoint
Angammal Colony, Salem New Bus Stand Backside, Salem – 636 009, Tamil Nadu
Ph: 9600820082  |  sales@connectingpoint.in
DC Slip
Delivery Challan
RMA-2026-5159
Date: 12 Nov 2026
From
Connecting Point
Angammal Colony, Salem New Bus Stand Backside
Salem – 636 009, Tamil Nadu
Ph: 9600820082 · sales@connectingpoint.in
→
To (Service Center)
Service center not assigned
Product Information
Product Name
DHI-NVR4216-4KS2/L
Warranty Status
Yes
📦  Total Items Dispatched 1 Unit
Photos & Notes
Product Photo
Serial Number Photo
Customer Complaint
When nvr connected to the internet internet speed is reducing from 500mbbs to 2mbbs and camera also buffering 1 year works fine last 1 month facing this issue and in poe unlink port nvr will not work only poe port will some
Internal / Technical Note
[10-03-2026 09:48 AM] dahua rma done rma number
ARMA260310094726704
[11-03-2026 07:26 AM] item received in salem office
[14-03-2026 05:03 AM] item send to service center
[REOPENED on 2026-03-24 16:20:01] From 'Completed' → 'Under Process' | Reason: item received in salem office .
[24-03-2026 10:50 AM] item received in salem office
[24-03-2026 01:13 PM] item send to haru office professional couriers
[25-03-2026 12:42 PM] Item received in Harur office
[27-03-2026 01:19 PM] Item delivered and also installed to customer
Dispatched By — Connecting Point
Received By — Service Center
Computer-generated DC · RMA-2026-5159 · 12 Nov 2026, 12:43 PM · Connecting Point © 2026
✂ CUT HERE — PASTE ON PARCEL FRONT
RMA-2026-5159
FROM (Sender)
Connecting Point
Angammal Colony, Salem New Bus Stand Backside
Salem – 636 009, Tamil Nadu
📞 9600820082
TO (Service Center)
Service center not assigned