RMA
RMA-2025-8265
Opened 2025-10-11 05:20:47 276d active
Completed
Service Routing
Manage Service Centers
Service Center Info
Communication Logs
HISTORY
[11-10-2025 06:12 AM] Recived by attur office
Sent to salem office
[11-10-2025 08:42 AM] Spare Received at Salem Office
[15-10-2025 01:59 PM] Sent to Service Centre,
[15-10-2025 01:59 PM] Sent to Service Centre,
[18-11-2025 04:17 AM] Item received at Attur office
[21-11-2025 06:25 AM] Item received at Salem office
[22-11-2025 01:58 PM] Item Send to services center
[03-12-2025 04:08 AM] Item received at Attur Office
[09-01-2026 11:01 AM] Item received in salem office
[26-01-2026 11:11 AM] item send to attur office [24/01/2026]
[26-01-2026 11:15 AM] recevid in attur office
HISTORY
[11-10-2025 06:12 AM] Recived by attur office
Sent to salem office
[11-10-2025 08:42 AM] Spare Received at Salem Office ( 111025 Sat 2.10pm)
[14-10-2025 09:49 AM] Awaited to Register at RMA Hikvision, web site,
[15-10-2025 01:59 PM] Sent to Service Centre, Prama Hikvision Coimbatore, Mobile No. 7604878961
[15-10-2025 01:59 PM] Sent to Service Centre, Prama Hikvision Coimbatore, Mobile No. 7604878961
[14-11-2025 05:27 AM] [08-11-2025]item received at salem office.
[17-11-2025 08:11 AM] [08.11.2025 03:44 PM] Item received at Salem office.
[18-11-2025 04:17 AM] Item received at Attur office
[20-11-2025 01:51 PM] Complaint - desktop switch this camera working but POE port connect is not working
[21-11-2025 06:25 AM] Item received at Salem office
[22-11-2025 01:58 PM] Item Send to services center
[27-11-2025 08:28 AM] [26-11-2025] item send to prama hikvision service center. lR No. SLM383384468
[02-12-2025 05:22 AM] (01.12.2025) Item received at Salem Office
[03-12-2025 04:08 AM] Item received at Attur Office
[11-12-2025 09:31 AM] Item Sent to salem office
[11-12-2025 11:34 AM] Item received at salem office
[16-12-2025 06:38 AM] Order：RR_304L251216004 new rma number
[06-01-2026 01:38 PM] RR_304L251216004 Finished
Received
AG4368687 DS-2CD3041G2E-I 4MM Shipped out
Delivery Date: 2025-12-31
Express Company:
Express Number:
not received in item
[09-01-2026 11:01 AM] Item received in salem office
[26-01-2026 11:11 AM] item send to attur office [24/01/2026]
[26-01-2026 11:15 AM] recevid in attur office
Media Evidence
Full View
Full View
No Photo
Transaction Details
Customer Receivable
₹
Vendor Payable
₹
Customer Profile
Name & Contact
Royal Tiles
9042073412 · royalsharif21@gmail.com
Unit Tracking
Hikvision Bullet Camera
Branch: Attur
Original Complaint
Camera Not working
Warranty & Documents
Warranty
Bill #
All changes are logged with timestamp
Saving Changes…
Updating RMA record, please wait
ConnectingPoint
Angammal Colony, Salem New Bus Stand Backside, Salem – 636 009, Tamil Nadu
Ph: 9600820082  |  sales@connectingpoint.in
DC Slip
Delivery Challan
RMA-2025-8265
Date: 14 Jul 2026
From
Connecting Point
Angammal Colony, Salem New Bus Stand Backside
Salem – 636 009, Tamil Nadu
Ph: 9600820082 · sales@connectingpoint.in
→
To (Service Center)
Service center not assigned
Product Information
Product Name
Hikvision Bullet Camera
Warranty Status
Yes
📦  Total Items Dispatched 1 Unit
Photos & Notes
Product Photo
Serial Number Photo
Customer Complaint
Camera Not working
Internal / Technical Note

[11-10-2025 06:12 AM] Recived by attur office
Sent to salem office
[11-10-2025 08:42 AM] Spare Received at Salem Office ( 111025 Sat 2.10pm)
[14-10-2025 09:49 AM] Awaited to Register at RMA Hikvision, web site,
[15-10-2025 01:59 PM] Sent to Service Centre, Prama Hikvision Coimbatore, Mobile No. 7604878961
[15-10-2025 01:59 PM] Sent to Service Centre, Prama Hikvision Coimbatore, Mobile No. 7604878961
[14-11-2025 05:27 AM] [08-11-2025]item received at salem office.
[17-11-2025 08:11 AM] [08.11.2025 03:44 PM] Item received at Salem office.
[18-11-2025 04:17 AM] Item received at Attur office
[20-11-2025 01:51 PM] Complaint - desktop switch this camera working but POE port connect is not working
[21-11-2025 06:25 AM] Item received at Salem office
[22-11-2025 01:58 PM] Item Send to services center
[27-11-2025 08:28 AM] [26-11-2025] item send to prama hikvision service center. lR No. SLM383384468
[02-12-2025 05:22 AM] (01.12.2025) Item received at Salem Office
[03-12-2025 04:08 AM] Item received at Attur Office
[11-12-2025 09:31 AM] Item Sent to salem office
[11-12-2025 11:34 AM] Item received at salem office
[16-12-2025 06:38 AM] Order：RR_304L251216004 new rma number
[06-01-2026 01:38 PM] RR_304L251216004 Finished
Received
AG4368687 DS-2CD3041G2E-I 4MM Shipped out
Delivery Date: 2025-12-31
Express Company:
Express Number:
not received in item
[09-01-2026 11:01 AM] Item received in salem office
[26-01-2026 11:11 AM] item send to attur office [24/01/2026]
[26-01-2026 11:15 AM] recevid in attur office
Dispatched By — Connecting Point
Received By — Service Center
Computer-generated DC · RMA-2025-8265 · 14 Jul 2026, 07:15 PM · Connecting Point © 2026
✂ CUT HERE — PASTE ON PARCEL FRONT
RMA-2025-8265
FROM (Sender)
Connecting Point
Angammal Colony, Salem New Bus Stand Backside
Salem – 636 009, Tamil Nadu
📞 9600820082
TO (Service Center)
Service center not assigned